Our Story
About us
Your trusted partner in pest control since 2002
Professional Pest Control was established in 2002 as a family-owned and operated business. What started as a small operation has grown into a trusted name in pest management, with a proud history of serving Auckland, Hamilton, Tauranga, and Rotorua. Over the years, we’ve built strong relationships with our clients, who rely on us to keep their homes and businesses pest-free.
Committed to your safety and satisfaction
Our Mission & Values
At Professional Pest Control, our mission is simple: to provide safe, effective, and long-lasting pest control solutions that keep your home or business healthy and secure. We believe in doing the job right the first time, using environmentally responsible methods, and delivering service with integrity. Every decision we make is guided by these core values:
Customer Satisfaction
Our clients’ well-being and happiness come first. If you’re not happy with the results, we’ll make it right or give you your money back.
Safety First
All of our technicians are trained and certified to ensure that we use pest control methods that are safe for your family, pets, and the environment.
Integrity & Transparency
We believe in transparent pricing, clear communication, and no hidden fees. What we quote is what you pay.
Our team is composed of trained professionals who live and work in the areas they serve. With local expertise and years of hands-on experience, they know how to handle the unique pest control challenges specific to Auckland, Hamilton, Tauranga, and Rotorua.
Experienced, local pest control experts
Our team
Stuart leads our Hamilton, Tauranga and Rotorua teams, specialising in both residential and commercial pest management.
Stuart Inness
Owner of Hamilton, Rotorua & Tauranga division
Duncan leads our Auckland team, specialising in residential and commercial pest management across Eastern Auckland, Southern Auckland, Waiheke Island, and surrounding regions.
Duncan Inness
Owner of Auckland divison
Bronwen handles all administrative tasks, ensuring that clients receive clear communication, accurate documentation, and seamless service from start to finish.
Name Lastname
Job Title
Bronwen handles all administrative tasks, ensuring that clients receive clear communication, accurate documentation, and seamless service from start to finish.
Bronwyn Inness
Administration
Bronwen handles all administrative tasks, ensuring that clients receive clear communication, accurate documentation, and seamless service from start to finish.
Name Lastname
Job Title
Why choose us?
When it comes to protecting your home from pests, you want a team you can trust.
Here’s why homeowners across Auckland, Waikato, and Bay of Plenty choose us for safe, reliable, and effective pest control solutions.
Guaranteed results
Your satisfaction is our priority. We stand behind the quality of our work with a simple promise: if you’re not happy with the results, we’ll make it right or give you your money back. With Professional Pest Control, you can trust that your home is in good hands.
Free quotes & expert advice
We believe in being upfront and transparent from the start. That’s why we offer free quotes with no hidden fees—you’ll always know exactly what to expect. Beyond that, we provide expert advice on how to manage your pest problem effectively, without any sales pressure. We’re here to help you make informed decisions every step of the way.
Locally-owned, family-operated
As a proud, family-owned business, we know the importance of protecting your home and family. Run by cousins Stu and Duncan, we bring a personal touch to every job, treating your home as if it were our own.
Fully trained & licensed technicians
Our technicians are more than just pest control experts—they’re security screened, highly trained, and certified to handle all pest control products safely and responsibly. With years of experience and full compliance with government regulations, you can feel confident that your home is being treated by professionals who prioritise safety and effectiveness.
Your safety is our priority
Stu and Duncan bring a deep sense of responsibility to their pest control work. Your safety is their top priority. Every solution provided is backed by years of training and experience.
Our Commitment to Safety
At Professional Pest Control, safety is our top priority. All our technicians are certified and compliant with current legislative requirements. We also use environmentally responsible products and techniques to ensure that we protect not only your property but also the surrounding environment.
What our clients say
“10 out of 10 for the service received. Explained the process well and turn up when they said they would. Very thoughtful in covering items I had forgotten. The ants are now gone I couldn't be happier.”
-Delwyn Gower
5 Star Google Review
“Can I say look no further and choose this company?
Being a healthcare professional I know the importance of listening and looking at the problem before treating. I had 4 different companies in Hamilton to diagnose my bug infestation, most of them just want to talk you into getting a treatment without properly diagnosing whether you need one. Only Stuart properly listen to me when I call and want to look at the bug first before jumping into conclusion. He is the only one that did a detailed check with torchlight and magnifying glass. I am so surprised there is only a few reviews regarding this company. Sometimes the google review doesn’t reflect the humble good man as him.”
-Joyce Chieng
5 Star Google Review
“Great experience from start to finish! From the first communication, to the friendly service, and the final result, all was seamless. Thanks we'll be back.”
-Lisa Herbison
5 Star Google Review
“We’ve used Professional Pest Control for a number of years for work & in our home. They are extremely professional, cost-effective & personable. Not only does Duncan & his team take the time to understand the specific needs of the client, the comms are on point too. Thanks again Duncan.”